Our people

ERA is part of grouphomesafe which employs over 2000 people across the UK and it is our job to motivate them to provide the best service for our customers.

Investing in our employees has helped us to drive the business forward; we encourage continuous improvement throughout our businesses, manufacturing processes and capabilities.

The knowledge, dedication and enthusiasm of our staff have helped us to expand and achieve success. Endeavouring to excel in three key areas – Growth, Excellence and Unity – we seek to stand out from the competition in both products and service.

We aim also to invest in new talent and encourage new people to join our organisation to share their ideas, talent and experiences.

People profiles

Robert Hartill - Commercial Director

Graham Loakes - Development Director

Kerry Blackford - Product Manager

Customer Services - Door and Window Producers Division

Dawn Reynolds - Call Centre Manager

Sarah Taylor - Customer Service Administrator

Matt Kent - Customer Service Administrator

Kelly Nock - Customer Service Administrator

Claire Jay - Customer Service Administrator

Louise Browne - Customer Service Administrator

Customer Services - Retail and Merchants Division

Jean Rowlands - Sales Office Team Leader

Sharon Harvey - Customer Service Administrator

Jackie Rushton - Customer Service Administrator

Karen Walker - Customer Service Administrator

Angela Walters - Customer Service Administrator

Outbound Telesales Team

Gareth Dix - Outbound Telesales Executive

Anne-Marie Lees - Outbound Telesales Executive

Gaynor Norman - Outbound Telesales Executive

Darren Broadley - Outbound Telesales Executive

Rachel Bratt - Outbound Telesales Executive