Our people

Customer Service – Door and Window Producers Division

Dawn Reynolds: Call Centre Manager
Responsible for the overall running of the ERA door and window customer service team and the outbound sales teams.

Matt Kent: Customer Service Administrator
Responsible for taking incoming calls, inputting orders, query resolution for the Midlands area

Darren Broadley: Customer Service Administrator
Responsible for taking incoming calls, inputting orders, query resolution for the South East area

Claire Jay: Customer Service Administrator
Responsible for taking incoming calls, inputting orders, query resolution for the South West area

Louise Browne: Customer Service Administrator
Responsible for taking incoming calls, inputting orders, query resolution for the North area

Customer Service – Retail and Merchants Division

Jean Rowlands: Sales Office Team Leader
Responsible for the overall running of the ERA retail and merchants sales team for both UK and overseas customers.

Sharon Harvey: Customer Service Administrator
Responsible for taking incoming calls, inputting orders, query resolution for the Midlands, North East, North West, South West and Exports.

Jackie Rushton: Customer Service Administrator
Responsible for taking incoming calls, inputting orders, query resolution for the Midlands, North East, North West, South West and Exports.

Karen Walker: Customer Service Administrator
Responsible for taking incoming calls, inputting orders, query resolution for Scotland, South East and Ireland.

Angela Walters: Customer Service Administrator
Responsible for taking incoming calls, inputting orders, query resolution for Scotland, South East and Ireland.